For HVAC companies

The questions your customers ask at nine at night

Half of an HVAC inbox is the same six questions and the other half is an emergency. The assistant clears the six, and when someone has no heat at eleven at night it takes their number and tells you what is wrong before you call back.

What a HVAC company gets asked

• “Do you service the brand I have?”
• “What does a maintenance visit cost?”
• “Do you do emergency calls at night?”
• “How long does a system replacement take?”
• “Do you offer financing?”

Every one of those is answerable from a page you already have, or from an answer we write with you once. The assistant handles them at any hour. The ones it cannot answer — a price, a date, anything specific to the job — it hands back to you as a callback request with the whole conversation attached.

What it costs

$500 to set up, then $300 a month with a 6-month minimum, billed monthly. For most HVAC companies that is covered by one extra job a year. The rest of the questions.