For plumbers

The questions your customers ask at nine at night

Plumbing calls arrive at the worst possible time, which is exactly when nobody is at the desk. The assistant answers what you cover and your service area, and hands you the ones that need a truck.

What a plumbing company gets asked

• “Do you do water heater replacement?”
• “What are your after-hours rates?”
• “Do you handle septic, or only city sewer?”
• “Can you come out today?”
• “Do you work on well pumps?”

Every one of those is answerable from a page you already have, or from an answer we write with you once. The assistant handles them at any hour. The ones it cannot answer — a price, a date, anything specific to the job — it hands back to you as a callback request with the whole conversation attached.

What it costs

$500 to set up, then $300 a month with a 6-month minimum, billed monthly. For most plumbers that is covered by one extra job a year. The rest of the questions.